Fix External Monitor Related Issues w/ USB C Adapters

With the USB C dongles that have been issued, there is a common problem of external monitors going black when one or multiple dongles are plugged into the USB C ports on the 2020 Macbook Air laptops.

To resolve this, follow the easy instructions below

-Swap ports of dongle to make sure it is a port problem and not a dongle problem

-Unplug the dongle from the bad port

-Unplug everything from the dongle

-Restart computer

-SMC reset

-Plug dongle (with nothing connected) into bad port

-Plug in monitor connection to dongle

-Plug in power to dongle


The connection from your laptop to your external monitors should now be resolved!

If you experience and further issues, feel free to reach out to techdept@kasd.org